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Payment & Terms and Conditions

Payment & Terms and Conditions

Satisfaction Guarantee

We hope you are happy with your purchase, but if there is any problem, we will always try and remedy as soon as possible. However as required by UK legislation, there must always be terms and conditions of any sale. We aim to keep these to a minimum and explain any terms and conditions in plain language.

Acceptance Of  Your Order 

We reserve the right to refuse or cancel any order. In such an event your sole recourse shall be the return of any amount paid by you related to your order (if any).

Payment Methods

Payment for any art purchased can be made securely online. We use Worldpay for all online transactions and we accept all major credit and debit cards. All transactions will appear on your statement from Cutting Corners Art & Framing Limited. See below for more about us. You can also purchase any art in person at our gallery in Crieff and our framing studio in Dunfermline.

Delivery

We aim to despatch all orders within 48 hours. We use reputable couriers and specialst art couriers for delivery. You will be asked to sign for any items delivered. We expect you to receive your art within 5 - 7 days of placing your order, but on occasion this may not be possible and we will inform you of any delay. Prints are normally dispatched in art tubes. Framed or float mounted prints are normally dispatched by art courier.

Your Rights Of Return & Cancellation

If we delivered you the wrong item or your art arrives damaged or in poor condition, please complete our returns form. We may ask you for a digital photo of the damaged or incorrect item. Please tell us whether you are seeking a replacement or a refund. Please complete our online form or send your request by email or letter within 7 working days of receipt of your goods.

If you select a refund for damaged or incorrect art, you will be refunded the full cost of the item and the cost of delivery together with the cost of returning the art to us. However if you have simply changed your mind, then you must cover the cost of returning the art to us.

Product Descriptions 

We attempt to describe our products as accurately as possible. If you purchase an item and you believe it is not as described, please return it in unused condition requesting an exchange, refund or credit.

Financial Disclaimer 

We are not liable for any financial damage (including but not limited to the cost of any replacement purchase) that may occur because of non-timely arrival or any lack of availability of the product.

Website privacy policy

This privacy policy sets out how Cutting Corners Art & Framing Limited uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 23rd May 2018.

What we collect

We may collect the following information: name and job title contact information including email address demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@spencegallery.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Cutting Corners Art & Framing Limited, 21A Dunfermline Business Centre, Izatt Avenue, Dunfermline, Fife, KY11 3BZ.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect. Any information collected on this website is used soley for the use of processing your order. All personal information is password protected on secure servers. Personal information will not be divulged to any thrid party wihout your written consent.

Modification and Severability 

We reserve the right to make changes to our website, our Terms of Use and these Terms and Conditions at any time and in our sole discretion. Therefore, you should review our terms and conditions each time you visit the website. Your continued use of the website after we make any such changes constitutes your binding acceptance of those changes. If any of the terms or conditions herein shall be deemed invalid, void, or for any reason unenforceable, that term or condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term or condition.

About Us

The Spence Gallery is a trading style of Cutting Corners Art & Framing Limited.

Our registered address is: 21 Dunfermline Business Centre, Izatt Avenue, Dunfermline, KY11 3BZ. Tel 01383 728 956 Registered in Scotland No: SC456618 VAT No: 245044135

Any complaints should be made in writing or by email to Lee Clifford: lee@cutting-corners.co.uk

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